Why there is no flight tracking information updated for the carrier transport service order?
There may be delays in flight tracking information. We advise you to keep an eye on the logistics tracking continuously. For more detailed information or concerns, please contact your account manager.
The tracking information of the parcel that I delivered shows that it has been signed for, but the buyer feedback that the parcel has not been received. What should I do?
The recipient is advised to the corner of your home, entrance, P.O. Box, storage locker, or any other possible location for the package with the given tracking number. If it's not there, kindly verify with the recipient if perhaps a relative or neighbor may have received the package on their behalf. If the parcel is still not found after thorough checking, and to avoid exceeding the claim deadline (for parcels that are marked as signed for but not received, a claim investigation must be initiated within 14 days after the signing date), please reach out to your account manager for an inquiry. We'll proceed with the investigation on your behalf.
The tracking information shows RETURN, is there any abnormality?
There is an abnormality in the delivery, and the logistics has updated the reply information. Please contact your customer manager.
My buyer left me a message saying that the parcel was received, but it was damaged. What should I do?
Please remind the recipient to keep the outer box of the damaged parcel and the damaged product, and contact your account manager.
Customs clearance has been completed for several days. When will you start the delivery? (For buyer’s reason)
Abnormal customs clearance in the destination country requires the assistance of the recipient. It is recommended that the recipient proactively contact the local authorities to handle customs clearance in a timely manner. If customs clearance fails after the deadline, the parcel will be abandoned or returned according to local procedures, any associated fees from this process will be the responsibility of the sender. Please be informed and thank you for your understanding.
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